FAQs – Universal Pictures Home Entertainment

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What is a digital movie?

Is this a legitimate digital movie store?

How do I redeem the digital code(s) that I purchased?

Do I need a Movies Anywhere account in order to redeem my purchased movie(s)?

What is Movies Anywhere?

Wait, how do I redeem the code again?

Do I keep the digital movie or is it a temporary rental?

Can I buy a movie if I live outside the United States?

What is a digital movie gift?

I have a PROMO CODE, how do I use it?

Why can't I apply multiple PROMO CODES to my order?

In the CHOICE DEAL, how will I know what movie title(s) options I am purchasing?

If I purchase a CHOICE DEAL with multiple movies, do I need to redeem all my movies at once?

I never received my e-mail receipt. Where is it?

How can I tell the resolution (SD, HD, UHD, etc.) of the movie I’m purchasing?

I’m having trouble playing my movie on my device (computer, smartphone, tablet, streaming device, etc.).

Why isn't my movie playing in 4K/UHD?

I accidentally purchased a digital movie. Can I get a refund?

Do you price match?

Can I exchange a movie I purchased for another if I haven't redeemed the code yet?